Returns and Exchanges
Thank you for your interest in our store. Please note the following:
- We are dedicated to bringing you the best in beauty. If you are not completely satisfied with a product for any reason, please contact us within 30 days of the purchase date. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.
- If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns need to be made within 30 days of purchase or a credit on your account will be issued.
- When you return a product, you will receive a full refund credited to your original payment method if the return is made within 30 days. Reward points are non-refundable for returned items. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed. After 30 days, a credit to your account will be issued.
- All returned merchandise must be in its original packaging. All parts, pieces, cords, chargers, printed materials, and any original product packaging must be returned. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging.
Should you have any questions or concerns, please contact us at 970-926-9226 for the Vail location or 970-927-2800 for the Aspen location or contact us here.